Why is ITIL successful?
ITIL embraces a practical approach to service by adapting a common framework of practices that unite all areas of IT service provision towards a single aim – that of delivering value to the business.
Vendor-neutral
ITIL service management practices are applicable in any IT organization because they are not based on any particular technology platform or industry type. ITIL is owned by the UK government and is not tied to any commercial proprietary practice or solution.
Non-prescriptive
ITIL offers robust, mature and time tested practices that have applicability to all types of service organizations. It continues to be useful and relevant in public and private sectors, internal and external service providers, small, medium and large enterprises, and within any technical environment.
Best practice
ITIL represents the learning experiences and thought leadership of the world’s bestin-class service providers.
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