The Service Lifecycle itil, information technology infrastructure library

itil, information technology infrastructure library 

The Service Lifecycle

Service Strategy
Strategy generation
Financial management
Service portfolio management
Demand management

Service Design
Capacity, Availability, Info Security Management
Service level & Supplier Management

Service Transition
Planning & Support
Release & Deployment
Asset & Config management
Change management
Knowledge Management

Service Operation
Problem & Incident management
Request fulfillment
Event & Access management

Continual Service Improvement
Service measurement & reporting
7-step improvement process