Service Transition

Service TransitionIntroduction                                                                                                     Process Overview                                                         &nb…

Service TransitionKnowledge Management IntroductionKnowledge  Management  handles  a  variety  of  knowledge  in  the  forms  of  data, information and experience.Knowledge  Management  ensures  that valuable  knowledge  is stored and managed for ease of future reference.Purpose and ObjectivesThe purpose  of Knowledge  Management  is to ensure  that the right information  is delivered  to the appropriate  place  or person  at the right  time  to enable  informed decision.The objectives of Knowledge Management are as follows:•              Improve the quality of management decision-making by ensuring that reliable and secure knowledge, information and data is available•              Enable the service provide…

Service Transition Release  and Deployment ManagementIntroductionRelease Management processcontrols productions of software and hardware within the IT infrastructure and arranges their distribution within the operational environment.“Release and Deployment Management aims to build, test and deliver the capability to  provide   the  services   specified   by  service   design   that  will  accomplish   the stakeholders’ requirements and deliver the intended objectives.”Purpose and ObjectivesThe  purpose  of  the  release  and  deployment  management   process  is  to  plan, schedule and control the build, test and deploymentof releases and to deliver new functionality   required  by  the  business  while  protecting  the  integrity  of  existing servicesThe objectives of R…

Service Transition Service Asset and Configuration ManagementIntroductionSACM plays an important role in protecting the integrity of Service Assets and Configuration Items as well as provide accurate information about assets and Configuration Items that supportsthe service managementprocesses.Purpose and ObjectivesService Asset and Configuration Management is a process that manages the service assets in order to support other service management processes.The  purpose  of  the  Service  Asset  and  Configuration  Management  process  is  to ensure that the assets requiredto deliver servicesare properly controlled, and that accurate and reliable information about those assets is available when and where it is needed.The objectives of SACM are to:•              Ensure  that  assets  under  the  control  of the  IT organizat…

Service TransitionChange Management IntroductionA Change  must be implemented  efficiently  to ensure that it provides  a permanent solution  to a problem,  with minimum  disruption  to services.  Changes  include  new services as well as current servicesthat need to be changed.PurposeThe purpose of Change  Management  is to ensure that standardized  methods  and procedures are used for controlled, efficient and prompthandling of all Changes, in order to minimize the impact of change-related incidents upon service quality.Change Managementresponds to the business and IT Requests for Change that will align the services with the business needs.The Change  Management  process  aims at providing  themanaged  and controlled environment that the currentbusiness requires.ObjectivesThe objectives of change management are to:•         …

Service TransitionTransition Planning and Support IntroductionThe  purpose  of the  transition  planning  and  support  process  is to provide  overall planning for service transitions and to coordinate the resources that they require.The Objectives are:•              Plan and coordinate the resources to ensure that the requirements of service strategy   encoded   in  service   design   are   effectively   realized   in  service operation.•              Coordinate  activities  across  projects,  suppliers  and  service  teams  where required.•              Establish  new or changed  services &nb…

Service TransitionProcess Overview                                                                                          IntroductionProcesses   within   Service   Transition   are   mostly   contained   within   the   ServiceTransition phase but there are also processes used throughout the Service lifecycle.ProcessesProcesses carriedout in Service Transition are:•            …

Service TransitionIntroduction    IntroductionOverviewService Transition receives input on the basis of service strategies and designs set by the Service  Strategy  and Service  Design  lifecycles  before  the services  can be transitioned to the Service Operation lifecycle.Service  Transition  helps  to  introduce  new  or  changed  services  smoothly  whilst controlling risks. Many critical processes are involved in this phase.Purpose and ObjectivesAn effective Service Transition meets business needs, costs and efficiency while maintaining minimal risk and maximum optimization.The purpose of the service transition stage of the service lifecycle is to ensure that new,  modified   or  retired   services   meet  the  expectations   of  the  business   as documented in the service strategy and service d…

Service Transition itil, information technology infrastructure library  Build Deployment Testing User acceptanceGood service transition  Set customer expectations Enable release integration Reduce performance variation Document and reduce known errors Minimise risk Ensure proper use of services Some things excluded Swapping failed device Adding new user Installing standard softwareKnowledge management Vital to enabling the right information to be provided at the right place and the right time to the right person to enable informed decision Stops data being locked away with individuals Obvious organisational advantage