ITIL Syllabus & Contents in brief – ITIL Course

ITIL Syllabus & Contents in brief OverviewGovernance and PracticeIT Service ManagementService LifecycleService StrategyService Strategy ProcessService Portfolio ManagementDemand ManagementFinancial ManagementBusiness Relationship ManagementService DesignDesign CoordinationService Level ManagementService Catalog ManagementCapacity ManagementAvailability ManagementIT Service Continuity ManagementInformation Security managementSupplier ManagementService TransitionProcess OverviewTransition Planning and SupportChange ManagementService Asset and Configuration ManagementRelease and Deployment ManagementKnowledge ManagementService OperationDefinitionsEvent ManagementIncident ManagementRequest FulfillmentAccess ManagementProblem ManagementService Operation Overview of FunctionsService DeskTechnical Management and Applications ManagementIT Operations ManagementService Operation ProcessesContinual Service ImprovementModels and ProcessesMeasurementsActivities and ConceptsITIL Syl…
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The ITIL Foundation Certificate Detailed SYLLABUS Part 3

The ITIL Foundation Certificate in IT Service Management SYLLABUSThe ITIL Foundation Certificate Detailed  SYLLABUS Part 3Foundation syllabus :The syllabus will guide the design, development and use of training materials as well as training aimed  at raising individual’s understanding of, and competence in, IT service management as described in theITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Introduction and ITIL Glossary publications. The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.Candidates for the ITIL Foundation certificate in IT service management have to complete all units and successfully pass the corresponding examination to achieve certification.Training providers are free to structure and organize their training in the way they find most appropriate, provided the units below are sufficien…
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The ITIL Foundation Certificate Detailed SYLLABUS Part 2

The ITIL Foundation Certificate in IT Service Management SYLLABUSFoundation syllabus :The ITIL Foundation Certificate Detailed SYLLABUS Part 2The syllabus will guide the design, development and use of training materials as well as training aimed  at raising individual’s understanding of, and competence in, IT service management as described in theITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Introduction and ITIL Glossary publications. The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.Candidates for the ITIL Foundation certificate in IT service management have to complete all units and successfully pass the corresponding examination to achieve certification.Training providers are free to structure and organize their training in the way they find most appropriate, provided the units below are sufficiently co…
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The ITIL Foundation Detailed SYLLABUS Part 1

The ITIL Foundation Certificate in IT Service Management SYLLABUSFoundation syllabus :The syllabus will guide the design, development and use of training materials as well as training aimed  at raising individual’s understanding of, and competence in, IT service management as described in theITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Introduction and ITIL Glossary publications. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *ITILFND01 Service management as a practice :The purpose of this unit is to help the candidate to define the concept of a service, and to comprehend and explain the concept of service management as a practice. Specifically, candidates must be able to:01-1. Describe the concept of best practices in the public domain01-2. Describe and explain why ITIL is successful01-3. Define and explain the concept o…
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