Event Management itil, information technology infrastructure library

Event Management itil, information technology infrastructure library  3 Types of events Information Warning Exception Can we give examples? Need to make sense of events and have appropriate control actions planned and documentedRequest Fulfillment Information, advice or a standard change Should not be classed as Incidents or Changes Can we give more examples?Problem Management Aims to prevent problems and resulting incidents Minimises impact of unavoidable incidents Eliminates recurring incidents Proactive Problem Management Identifies areas of potential weakness Identifies workarounds Reactive Problem Management Identifies underlying causes of incidents Identifies changes to prevent recurrenceAccess Management Right things for right users at right time Concepts Access Identity (Authentication, AuthN) Rights (Authorisation, AuthZ) Service Group Directory
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