Service Transition itil, information technology infrastructure library
Build
Deployment
Testing
User acceptance
Good service transition
Set customer expectations
Enable release integration
Reduce performance variation
Document and reduce known errors
Minimise risk
Ensure proper use of services
Some things excluded
Swapping failed device
Adding new user
Installing standard software
Knowledge management
Vital to enabling the right information to be provided at the right place and the right time to the right person to enable informed decision
Stops data being locked away with individuals
Obvious organisational advantage