Service Transition receives input on the basis of service strategies and designs set by the Service Strategy and Service Design lifecycles before the services can be transitioned to the Service Operation lifecycle.
Service Transition helps to introduce new or changed services smoothly whilst controlling risks. Many critical processes are involved in this phase.
Purpose and Objectives
An effective Service Transition meets business needs, costs and efficiency while maintaining minimal risk and maximum optimization.
The purpose of the service transition stage of the service lifecycle is to ensure that new, modified or retired services meet the expectations of the business as documented in the service strategy and service design stages of the lifecycle.
The objectives of ServiceTransition are:
• Plan and manage resources for production within estimated cost, time and quality
• Ensure minimal unplanned impact to opera
• Increase customer,user and service management staff satisfaction
• Provide clear and comprehensive plans to align Service Transition plans with that of the customer’s and business plans
ITIL Service Transition provides guidance for the development and improvement of capabilities for transitioning new and changed services into supported environments, including release planning, building, testing, evaluationand deployment.
Consideration is given to:
• Managing the complexity associated with changes to services and service management processes
• Allowing for innovation while minimizing the unintended consequences of change
• Introducing new services
• Changes to existing services
• Decommissioning and discontinuation of services, applications or other service components
• Transferring services to and from other service providers
Value to the Business
Effective Service Transition adds value to the business by providing:
• Managed level of risk
• Compliance with legal obligations
• Higher quality
• Improved time to market
• Reduced cost
• Improved productivity
• Better management of mergersand acquisitions
Technology Architecture in Service Transition
Service Transition is supported by technology through:
• Enterprise–wide tools that support the broader systems and processes within which Service Transition delivers support
• Enterprise frameworks that provide integration capabilities to integrate and link in the Configuration Management Database(CMDB) or tools
• System, network and applications management tools
• Service dashboards and reporting tools
Tools targeted more specifically at supporting Service Transition or parts of Service
• Service Knowledge ManagementSystem (SKMS)
• Collaborative, content management, workflow tools
• Data mining tools
• Extract, load and transform data tools
• Measurement and reportingsystems
• Test management and testing tools
• Database and test data management tools
• Copying and publishing tools
• Release and deployment technology
• Deployment and logistics systemsand tools
Technologies are generally beneficial to various processes and activities in the lifecycle phases.For example, Service Knowledge Management System (SKMS) is beneficial to Knowledge Management because it assists in documentmanagement, records management or content management.
Collaboration is the process of sharing tacit knowledge and working together to accomplish statedgoals and objectives. Example of tools for collaborationpurposes are shared calendars, discussions, instant messaging, portal sites, workflow management tools and many more.
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