Service Operation Technical Management and Applications Management in ITIL – ITIL Course

Service Operation

Technical Management and Applications Management

Technical  Management  & Applications Management
Technical  Management  provides  detailed  technical  skillsand resources  to support the technical infrastructure.
Application Management   ensures   integratio of   the   application   management lifecycle.
Purpose and Roles of Technical Management
The purpose  of Technical  Management  is to help plan, implement  and maintain  a stable technical infrastructure to support the organizations business process.
The roles of Technical Management:
•              Provide detailed technical skills and resources needed to support the ongoing operation of the IT Infrastructure
•   Custodian of technical knowledge and expertise
•   Provide actual resources to support the IT Service Management Lifecycle
Purpose  andRoles of Application Management
The purpose of Applications Management is to help design, implement and maintain stable applicationsto support the organizations business processes.
The roles of Applications Management
•   Plays a role in design,testing and improvementof applications
•   Custodian of technical knowledge and expertise
•   Provides guidance to IT Operations
•   Works closely with Technical Management
•   Ensures integration of the application management lifecycle

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