ITSCM – what? itil, information technology infrastructure library
IT Service Continuity Management
Ensures resumption of services within agreed timescale
Business Impact Analysis informs decisions about resources
E.g. Stock Exchange can’t afford 5 minutes downtime but 2 hours downtime probably wont badly affect a departmental accounts office or a college bursary
Information Security Management
Confidentiality
Making sure only those authorised can see data
Integrity
Making sure the data is accurate and not corrupted
Availability
Making sure data is supplied when it is requested