ITIL Syllabus & Contents in brief
Overview
Governance and Practice
IT Service Management
Service Lifecycle
Service Strategy
- Service Strategy Process
- Service Portfolio Management
- Demand Management
- Financial Management
- Business Relationship Management
Service Design
- Design Coordination
- Service Level Management
- Service Catalog Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security management
- Supplier Management
Service Transition
- Process Overview
- Transition Planning and Support
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Knowledge Management
Service Operation
- Definitions
- Event Management
- Incident Management
- Request Fulfillment
- Access Management
- Problem Management
- Service Operation Overview of Functions
- Service Desk
- Technical Management and Applications Management
- IT Operations Management
- Service Operation Processes
Continual Service Improvement
- Models and Processes
- Measurements
- Activities and Concepts
ITIL Syllabus & Contents in brief – ITIL Course