Explain RACI Model in ITIL ?
It is important to understand who plays the role of decision-making and what the types of responsibilities involved are. The RACI Model helps to define these responsibilities:
• Responsible: The person or people responsible to get the job done.
• Accountable: The person accountable for each task performed.
• Consulted: The person whom others come to for consultation and advice.
• Informed: The people who are informed about the progress.
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