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Jobs in Kuwait MNC – Account Manager, Consultant, Operations Specialist JobsinQ8jobs, indianinq8

 

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Jobs in Kuwait MNC – Account Manager, Consultant, Operations Specialist JobsinQ8jobs, indianinq8


Account Manager & Associate HC Consultant (Kuwait)

Kuwait, Kuwait – Field

Apply now!
  •  Job facts

Summary

The Account Manager & Associate HC Consultant is responsible to achieve Sales targets and provide the best possible configuration to a customer, working in a tender team taking into account the several stakeholders concerned with a project. The role is part of the team that sets up the total workflow on the configuration. After implementation responsible for the performance check, also to be performed on a regular basis.

Your Responsibilities

Sales

  • Promotes the assigned product portfolio in line with the strategy
  • Implements the activities and strategies defined, to achieve the sales targets gain market share and meet the related strategic KPIs
  • Identifies new opportunities within existing clients to do the channel-fill with the assigned high medical value tests
  • Collaborates with the local Sales teams on product presentations, high level knowledge transfer and negotiations, whenever such involves the assigned product portfolio
  • Identifies new opportunities on the assigned products, driving market introduction and adoption by the Labs, in order to expand the business.
  • Ensures ongoing interaction and communication with customers, coordinating the market visits with the local Sales team
  • Maintains up-to-date knowledge on the product portfolio and indications assigned, proactively searching for market information, scientific updates, competitive developments, and transferring them to the Sales teams, in alignment with Marketing.
  • Ensures activity planning/reporting and opportunity mapping at the CRM software (sales force), keeping data Updated, and ensure that all administration is completed in a timely and accurate manner.

​Pre-sales technical consultancy

  • Meet with customers to find out the requirements for the configuration
  • Challenge customers on their current workflow and set up a new workflow
  • Work in a tender team to propose the most efficient configuration and the total workflow on the systems
  • Perform simulations to show the proposed outcome in TAT with the new configuration
  • Report the simulation results in a clear way, with clear benefits for the customer
  • Make the best fit lay out for the customer, taking into account the requirements for the systems and a Lean way of working in the laboratory
  • Explain the benefits of the new configuration to the customer in a clear way, presenting and/or reporting on paper
  • Translate the benefits into financial benefits for the customer
  • Perform a base line analysis of the current process. Use measurements that can show the improvement after implementation

​Implementation phase technical consultancy

  • Discuss the implementation and contingency plan with the customer
  • Support the plan with visuals
  • Work together with application, IT and the customer to finalize the total workflow on the systems
  • Order the systems

Post Implementation technical consultancy

  • To do a performance check after the initial routine phase. Compare the results with the baseline analysis and formulate clearly the benefits for the customer.
  • Report back to the customer written and oral

​External and Internal Collaboration

  • Collaborate in the tender and implementation teams in a constructive way. Understand the different points of view of different stakeholders and create a solution to the best customer satisfaction possible
  • Take active part in the RDME consultancy network as well as the international consultancy network
  • Represent the company, develop and maintain enduring, value-driven relationships with stakeholders (customers, suppliers, other companies)
  • Ensure a close working partnership with the customers and provide responsive and quality support as required
  • Engender a philosophy of teamwork within RDME as a whole and country organizations, and be an integral part of this
  • Ensure horizontal and vertical information flow, co-operate with other departments and search common solutions in order to increase customer satisfaction and optimize internal procedures

​Compliance

​You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche

​

Who You Are

  • You hold a University degree in (preferably) Life Sciences. Ideal candidate also have completed the Roche Diagnostics Middle East Technical Consultancy training and lean training
  • You have at least 5 years of work experience in sales in the Healthcare market (IVD preferred), with a proven success record. Experience in Clinical/Medical Laboratories (Diagnostics industry) will be preferred
  • You are result driven and focused on achieving your Sales targets
  • You have strong interpersonal interaction and customer relations skills both internally and externally
  • You are proactive and able to work both independently or in a team
  • You have strong communications and presentation skills
  • You are autonomous and self-motivated to travel for business meetings and product trainings
  • You have proven work experience with different software, including Excel
  • You are willing to travel 80 – 90% of the time throughout Kuwait
  • Who we are

    At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

  • Job facts

    • Location Kuwait, Kuwait – Field 
    • Function Sales & Marketing
    • Subfunction Sales
    • Schedule Full time
    • Job level Individual contributor
    • Job type Regular
    • Division
    • Posted since 2019/06/18
    • Posted until 2019/07/14
    • Job-ID 201906-118064
Apply now!

SCM Order Operations Specialist (Kuwait)

Kuwait, Kuwait – Field

Apply now!
  •  Job facts

Summary

The SCM Order Operations Specialist ensures that all customer demands are met and that orders are placed in a timely manner, and works closely with other departments to make sure that deliveries and invoicing is done to meet the OTIF (On Time in Full Performance).

Your Responsibilities

Order / Delivery Management:

  • Customer Order Fulfillment in collaboration with the different shipping points
  • Order Receipt and validation (i.e. pricing)
  • Order input into SAP in a timely manner
  • Issue order confirmations, delivery advice and invoices
  • Assist in obtaining required delivery documents
  • Coordinate delivery with the 3PL and the customer

Customer Master Data administration

Administer the customer Master Data as basis for the Order Fulfillment (for drop-shipments in coordination with Germany and Switzerland).

Order receipt and validation

Receive and check incoming orders for completeness, correct prices and delivery requirements. Coordinate with customer and/or Sales department

Order input into SAP

Process the customer order in SAP

Issue order confirmations, delivery advice and invoices

Based on the customers’ requirements issue order confirmations and delivery advice. Issue invoices based on delivery and destination country needs

Assist in obtaining required delivery documents

Obtain the required destination clearance documents in coordination with the 3PL and/or Germany and Switzerland as well as the needed external partners (i.e. chamber of commerce)

Coordinate delivery with 3PL and the customer

Coordinate the delivery in regards to the goods movement, and the clearing documents

System process tests

Coordinating new requirements and developments for SAP SD with the IT-dept. followed by process tests in SAP enabling smooth go-live of new developments (usually done with 2-3 Business Releases per year)

Claims Handling

Ensuring all claims are captured and resolved in a timely manner on both SAP & Rexis

Backorder Cleansing

Ensuring that there are no back orders

OTIF

Work along with other departments to make sure goods are delivered on time and in full to the customer

Packed Not Shipped

Keep a close eye on the packed not shipped and ensure all deliveries are dispatched in a timely manner

IDOC Monitoring

Make sure that IDOCs are minimal and not aged to avoid delays in fulfilling customer orders

Compliance

  • You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche
  • Liaise with global functions in all order handling related topics
  • Build relationship with customers and countries

Who You Are

  • You hold a Bachelor’s degree in Supply Chain, Business Administration or related
  • You have at least 1 – 3 years of relevant work experience in the Pharmaceutical or Diagnostics industry
  • You have built the experience in order handling, and temperature controlled Supply Chain
  • You have built the experience in working with SAP (SD module)
  • You have working knowledge of Letters of Credit
  • You are strong in coordinating with internal and external partners (Sales department, Germany, Roche Switzerland, and 3PL)
  • You have strong communications skills
  • You are an open and service minded professional, and a strong team player
  • You are fluent in English. Speaking Arabic will be preferred
  • You have good knowledge of Excel

  • Who we are

    At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

  • Job facts

    • Location Kuwait, Kuwait – Field 
    • Function Supply Chain
    • Subfunction Warehouse Distribution & Transportation
    • Schedule Full time
    • Job level Individual contributor
    • Job type Regular
    • Division
    • Posted since 2019/06/18
    • Posted until 2019/07/14
    • Job-ID 201906-118069  
Apply now!

 

21/06/2019 8:38 AM

8888 days, 2 hours

Listing ID 7065d0b45fe23fe6

Account Manager consultant Operations Specialist

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