Jobs in Kuwait MNC – Account Manager, Consultant, Operations Specialist JobsinQ8jobs, indianinq8

Summary

The Account Manager & Associate HC Consultant is responsible to achieve Sales targets and provide the best possible configuration to a customer, working in a tender team taking into account the several stakeholders concerned with a project. The role is part of the team that sets up the total workflow on the configuration. After implementation responsible for the performance check, also to be performed on a regular basis.

Your Responsibilities

Sales

• Promotes the assigned product portfolio in line with the strategy
• Implements the activities and strategies defined, to achieve the sales targets gain market share and meet the related strategic KPIs
• Identifies new opportunities within existing clients to do the channel-fill with the assigned high medical value tests
• Collaborates with the local Sales teams on product presentations, high level knowledge transfer and negotiations, whenever such involves the assigned product portfolio
• Identifies new opportunities on the assigned products, driving market introduction and adoption by the Labs, in order to expand the business.
• Ensures ongoing interaction and communication with customers, coordinating the market visits with the local Sales team
• Maintains up-to-date knowledge on the product portfolio and indications assigned, proactively searching for market information, scientific updates, competitive developments, and transferring them to the Sales teams, in alignment with Marketing.
• Ensures activity planning/reporting and opportunity mapping at the CRM software (sales force), keeping data Updated, and ensure that all administration is completed in a timely and accurate manner.

​Pre-sales technical consultancy

• Meet with customers to find out the requirements for the configuration
• Challenge customers on their current workflow and set up a new workflow
• Work in a tender team to propose the most efficient configuration and the total workflow on the systems
• Perform simulations to show the proposed outcome in TAT with the new configuration
• Report the simulation results in a clear way, with clear benefits for the customer
• Make the best fit lay out for the customer, taking into account the requirements for the systems and a Lean way of working in the laboratory
• Explain the benefits of the new configuration to the customer in a clear way, presenting and/or reporting on paper
• Translate the benefits into financial benefits for the customer
• Perform a base line analysis of the current process. Use measurements that can show the improvement after implementation

​Implementation phase technical consultancy

• Discuss the implementation and contingency plan with the customer
• Support the plan with visuals
• Work together with application, IT and the customer to finalize the total workflow on the systems
• Order the systems

Post Implementation technical consultancy

• To do a performance check after the initial routine phase. Compare the results with the baseline analysis and formulate clearly the benefits for the customer.
• Report back to the customer written and oral

​External and Internal Collaboration

• Collaborate in the tender and implementation teams in a constructive way. Understand the different points of view of different stakeholders and create a solution to the best customer satisfaction possible
• Take active part in the RDME consultancy network as well as the international consultancy network
• Represent the company, develop and maintain enduring, value-driven relationships with stakeholders (customers, suppliers, other companies)
• Ensure a close working partnership with the customers and provide responsive and quality support as required
• Engender a philosophy of teamwork within RDME as a whole and country organizations, and be an integral part of this
• Ensure horizontal and vertical information flow, co-operate with other departments and search common solutions in order to increase customer satisfaction and optimize internal procedures

​Compliance

​You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche

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Who You Are

• You hold a University degree in (preferably) Life Sciences. Ideal candidate also have completed the Roche Diagnostics Middle East Technical Consultancy training and lean training
• You have at least 5 years of work experience in sales in the Healthcare market (IVD preferred), with a proven success record. Experience in Clinical/Medical Laboratories (Diagnostics industry) will be preferred
• You are result driven and focused on achieving your Sales targets
• You have strong interpersonal interaction and customer relations skills both internally and externally
• You are proactive and able to work both independently or in a team
• You have strong communications and presentation skills
• You are autonomous and self-motivated to travel for business meetings and product trainings
• You have proven work experience with different software, including Excel
• You are willing to travel 80 – 90% of the time throughout Kuwait