Job Vacancy in Jazeera Airways, Soft Services Supervisor, iiQ8 jobs


Soft Services Supervisor – Job Vacancy in Jazeera Airways, iiQ8 jobs

We are looking for a Soft Services Supervisor to supervise the team’s daily activities for cleaning, pest control, waste management, catering, concierge, trolley, valet parking, and any other non-technical activities delivered as part of the service offering.

The Soft Services Supervisor will ensure optimal use of manpower and resources including sub-contractors and their staff.

Responsibilities and duties: 

  • Establish procedures for work and compile a daily inspection checklist to monitor the standard of work and completion of the schedule.
  • Ensure that all staff complete their tasks to the standards determined in work schedules and escalate any ongoing issues where necessary.
  • Follow up on client/occupant/tenant/ other department complaints.
  • Respond in a prompt and efficient manner to all issues and call center requests.
  • Check and confirm the materials, tools and equipment used by various contractors.
  • Manage soft service store, maintain store records and prepare consumption data.
  • Review and monitor cost allocation against budget for OPEX and CAPEX.
  • Prepare and submit quotations and estimates.
  • Accurately monitor daily hours booked and clocked hours.
  • Coordinate with other teams/departments as required.
  • Explore and increase business with all stakeholders.
  • Administration and clerical responsibilities as required by the job.
  • Report to Facilities Manager on work progress and issues daily.
  • Observe and prepare review reports for each contractor against SLAs and KPIs.
  • Verification and management of daily, weekly and monthly FM reports.
  • Ensure that the standards of compliance, health & safety and hygiene are as per the company standards at all times.
  • Any other tasks assigned by the management.

Requirements and Qualifications:

  • Minimum Bachelor’s Degree in any discipline or,
  • Diploma with relevant facilities management system knowledge.
  • 5 – 7 years in-depth experience in a similar role.
  • Knowledge of Workplace Health and Safety (WH&S) practices and policies.
  • Experience in leading and developing a large team in a similar operation.
  • Committed to delivering exceptional service standards.
  • Passionate about quality customer service.
  • Excellent communication skills.

09/04/2022 10:05 PM

9698 days, 22 hours

Listing ID 5476251d834cdc03