Change Advisory Board itil, information technology infrastructure library
Change Manager (VITAL)
One or more of
Customer/User
User Manager
Developer/Maintainer
Expert/Consultant
Contractor
CAB considers the 7 Rs
Who RAISED?, REASON, RETURN, RISKS, RESOURCES, RESPONSIBLE, RELATIONSHIPS to other changes
Release Management itil, information technology infrastructure library
Release is a collection of authorised and tested changes ready for deployment
A rollout introduces a release into the live environment
Full Release
e.g. Office 2016
Delta (partial) release
e.g. Windows Update
Package
e.g. Windows Service Pack
Service Operation
Maintenance
Management
Realises Strategic Objectives and is where the Value is seen