4 Ps of Service Management in ITIL – information technology infrastructure library
4 Ps of Service Management
People – skills, training, communication
Processes – actions, activities, changes, goals
Products – tools, monitor, measure, improve
Partners – specialist suppliers
4 Ps of Service Management
People – skills, training, communication
Processes – actions, activities, changes, goals
Products – tools, monitor, measure, improve
Partners – specialist suppliers
4 Ps of Service Management in ITIL , information technology infrastructure library